All-new Astro Packs

All-new Astro Packs

Starting 9 November 2021, find out everything about our all-new Astro packs designed for customers in the streaming and connected world.

General - New Packs

Changes To Your Astro Contract (TV)

Changes to your Astro Contract (Broadband)

Astro GO

Broadband (General)

Netflix (General Enquiries)

Netflix App on Ultra/Ulti Box

Other Apps

Others

Why is Astro introducing new packs?

What will happen if I downgrade my packs or terminate Astro services before the end of my contract term?

What will happen if I downgrade my packs or terminate Astro services before the end of my contract term?

How many concurrent accesses do I get with Astro GO on the new packs?

What is the Astro & Broadband?

What is Netflix?

I am an Astro IPTV customer, when can I sign for the New Packs and enjoy Netflix on the Ultra Box?

I want to remain on my existing Movies/Starter Plus/Value Plus Packs. Can I still access Disney+ Hotstar?

With the introduction of the new packs, it’s now more expensive to subscribe to Astro. Is this a price increase? Why is Astro increasing their subscription fees?

How do I access Netflix on my Ultra Box?

What are the new packs?

Will my contract be automatically renewed upon expiry?

Will my contract be automatically renewed upon expiry?

How many devices can I link on Astro GO with the new packs?

I am an existing Astro customer; can I sign up for the new packs with Astro & Broadband?

I have an Ultra Box and I've subscribed to the new packs with Netflix, but I why can't access Netflix on my Ultra Box?

I’m currently a Movies Pack customer. Must I subscribe to the new packs to continue to access HBO Go?

Why did Astro discontinue the old packs?

Which new pack comes with Netflix?

When will the new packages be available?

What is the contract period for subscribing to the new packs?

I am currently subscribing to Broadband Non-Deal package (a low rebate offering), can I switch my package to Broadband Deal?

I would like to link a new device on my Astro GO. Can I do that?

I am an existing Astro & Broadband customer; can I sign up for the new packs?

How do I know if my new pack includes Netflix?

How do I link my Netflix account on my Ultra Box?

I would like to subscribe to iQIYI with Astro. Must I subscribe to the new packs to be able to add on iQIYI to my subscription?

Is the partnership with Netflix is a monopoly of OTT apps?

How do I subscribe to the new packs?

How much cancellation fee will I be charged if I downgrade my packs or terminate Astro services before the end of my contract term?

What happens if I move to a new location during the contract period?

I used to have 4 concurrent access with my previous pack. Why the downgrade to only 2 concurrent access?

Is there a 12-month or 0-month contract if I sign up Astro & Broadband?

I signed up for the Entertainment Plus pack that includes Netflix. How do I activate my Netflix account?

Have you gotten approval from the necessary authorities regarding the new packs?

Must I get an Ultra/Ulti Box to subscribe to these new packs?

How are cancellation fee calculated?

Is there a cancellation/penalty fee if I terminate my service?

Can I purchase additional concurrent access for Astro GO?

Can I get an Ultra/Ulti Box with Astro & Broadband?

Will I be able to access Netflix on my Ultra/Ulti Box?

How to apply parental control on Netflix with my Ultra and Ulti Box?

The new packs have too many channels which I don’t need, especially vernacular channels. You’re forcing me to take channels I don’t watch.

I am an existing Astro customer; must I get the new packs?

How do I check my contract information?

If I terminate the Astro & Broadband contract within 24 months, will I need to pay additional penalty fees for the mesh Wi-Fi devices on top of the existing penalty fee?

Can I use Astro Go on my Smart TV / Android TV?

I am subscribing to Primary Pack with Ulti box with Astro & Broadband, can I upgrade to Ultra Box?

How do I change my Netflix plan or account information?

What do I do if I’m having trouble watching Netflix on the Ultra Box?

As a current Astro customer, will I be charged a switching fee for moving to these new packs?

Can I switch from one contract to another for the new packs? Will I be charged a switching fee?

I am a current Astro Broadband customer; can I upgrade my internet speed?

How do I add a new or an existing Netflix account to my Astro Bill?

I am an IPTV customer who does not have the Ultra Box. CH741 is available to on my Astro Box but why I can't access Netflix using that channel?

As a current Astro customer, what happens to my existing contracts upon moving to these new packs?

What if I would like to change my 24-months commitment period to 12-months? Is there a penalty? How will the commitment period be calculated?

What are the differences between Broadband Deal and Broadband Non-Deal bundle?

I have added a Netflix account to my Astro bill. Do I need to perform any activation?

Will I be charged switching fees if I removed any add-on content or services in the new packs?

What if I would like to change my 12-months commitment period to 24-months? Will it be prorated? How will the commitment period be calculated?

How can I get the free mesh Wi-Fi devices?

When I create a new Netflix account to link to my Astro Bill, will I lose all my current watching history in Netflix?

By moving to the new packs, how will my monthly bill be impacted?

What is the warranty period for the Astro Broadband mesh Wi-Fi?

I forgot my Netflix username or password. How do I find my username or reset my password?

I'm subscribing to 30/100/300Mbps broadband speed under Astro & Broadband. Am I entitled for the complimentary mesh WiFi?

I am a new Astro customer; must I get the new packs?

I’m subscribing to Maxis 30/100/300Mbps broadband speed under Astro & Broadband. Am I entitled for the complimentary mesh Wi-Fi?

I forgot which Netflix account is associated with my Astro Account. How do I find that out?

I am not interested in these new packs; I would like to add on/upgrade <old pack> to my subscription.

What will happen to my Netflix account if I cancel my Astro service or change my Astro package?

What happens to my Netflix account if I move to a new address?

I am not interested in these new packs; I would like to add multiroom to my subscription.

If I do not want a particular service/pack that is currently available in the new packs, can I replace it with another?

How do I cancel Netflix?

Can I purchase my preferred channels individually (ala carte) from the new packs?

I would like to change the Netflix account linked to my Astro pack. What should I do?

Can I make a change in package selection? Is there a penalty, and how will the commitment period be calculated?

My Astro account is suspended due to late payment and reactivated after making payment, but I cannot access my Netflix account, what should I do?

My account is suspended/disconnected. Would I have to take up the new packs when I reconnect?

Will Netflix be automatically added to my Astro subscription?

Is there any special promotional offer for the launch of these new packs?

​Will Astro censor Netflix content?

Will I lose my Cloud recordings when I subscribe to the new packs?

I have signed up for two (2) or more main Astro subscriptions bundled with Netflix. Will I be entitled for multiple Netflix subscriptions?

Do I need internet connection to watch Astro via Ultra / Ulti Box?

Why should I subscribe to a Netflix on Astro vs direct subscription via the Netflix app?

What is the installation price for Astro customers on the new pack?

I recently got an Ulti Box, will Astro require me to swap my box if I subscribe to the new packs?

I used to be able to purchase selected live events and linear channels via CH200 on pay-per-view basis, is it still available?