All-new Astro Packs

Starting 9 November 2021, find out everything about our all-new Astro packs designed for customers in the streaming and connected world.

Astro GO

Changes to your Astro Contract (Broadband)

Changes To Your Astro Contract (TV)

General - New Packs

Netflix App on Ultra/Ulti Box

Netflix (General Enquiries)

Other Apps

Others

With the introduction of the new packs, it’s now more expensive to subscribe to Astro. Is this a price increase? Why is Astro increasing their subscription fees?

I am an Astro IPTV customer, when can I sign for the New Packs and enjoy Netflix on the Ultra/Ulti Box?

How many concurrent accesses do I get with Astro GO on the new packs?

What is Netflix?

What will happen if I downgrade my packs or terminate Astro services before the end of my contract term?

How do I create Astro ID?

Why is Astro introducing new packs?

I want to remain on my existing Movies/Starter Plus/Value Plus Packs. Can I still access Disney+ Hotstar?

What will happen if I downgrade my packs or terminate Astro services before the end of my contract term?

How do I access Netflix on my Ultra/Ulti Box?

Which new pack comes with Netflix?

Why did Astro discontinue the old packs?

I have an Ultra/Ulti Box and I've subscribed to the new packs with Netflix, but I why can't access Netflix on my Ultra/Ulti Box?

How many devices can I link on Astro GO with the new packs?

Will my contract be automatically renewed upon expiry?

I’m currently a Movies Pack customer. Must I subscribe to the new packs to continue to access HBO Go?

What are the new packs?

What is the contract period for subscribing to the new packs?

How do I link my Netflix account on my Ultra/Ulti Box?

Is the partnership with Netflix is a monopoly of OTT apps?

I would like to link a new device on my Astro GO. Can I do that?

When will the new packages be available?

I would like to subscribe to iQIYI with Astro. Must I subscribe to the new packs to be able to add on iQIYI to my subscription?

How do I know if my new pack includes Netflix?

How much cancellation fee will I be charged if I downgrade my packs or terminate Astro services before the end of my contract term?

I used to have 4 concurrent access with my previous pack. Why the downgrade to only 2 concurrent access?

Have you gotten approval from the necessary authorities regarding the new packs?

I signed up for the Entertainment Plus pack that includes Netflix. How do I activate my Netflix account?

How do I subscribe to the new packs?

How to apply parental control on Netflix with my Ultra and Ulti Box?

The new packs have too many channels which I don’t need, especially vernacular channels. You’re forcing me to take channels I don’t watch.

Will I be able to access Netflix on my Ultra/Ulti Box?

How are cancellation fee calculated?

Must I get an Ultra/Ulti Box to subscribe to these new packs?

Can I purchase additional concurrent access for Astro GO?

I am an existing Astro customer; must I get the new packs?

What do I do if I’m having trouble watching Netflix on the Ultra/Ulti Box?

Can I use Astro Go on my Smart TV / Android TV?

How do I change my Netflix plan or account information?

How do I check my contract information?

I am an IPTV customer who does not have the Ultra Box. CH741 is available to on my Astro Box but why I can't access Netflix using that channel?

As a current Astro customer, will I be charged a switching fee for moving to these new packs?

Can I switch from one contract to another for the new packs? Will I be charged a switching fee?

How do I add a new or an existing Netflix account to my Astro Bill?

What if I would like to change my 24-months commitment period to 12-months? Is there a penalty? How will the commitment period be calculated?

I have added a Netflix account to my Astro bill. Do I need to perform any activation?

As a current Astro customer, what happens to my existing contracts upon moving to these new packs?

What if I would like to change my 12-months commitment period to 24-months? Will it be prorated? How will the commitment period be calculated?

Will I be charged switching fees if I removed any add-on content or services in the new packs?

When I create a new Netflix account to link to my Astro Bill, will I lose all my current watching history in Netflix?

I forgot my Netflix username or password. How do I find my username or reset my password?

By moving to the new packs, how will my monthly bill be impacted?

I forgot which Netflix account is associated with my Astro Account. How do I find that out?

I am a new Astro customer; must I get the new packs?

new-I am a new Astro customer; must I get the new packs?

I am not interested in these new packs; I would like to add on/upgrade <old pack> to my subscription.

What will happen to my Netflix account if I cancel my Astro service or change my Astro package?

What happens to my Netflix account if I move to a new address?

If I do not want a particular service/pack that is currently available in the new packs, can I replace it with another?

I am not interested in these new packs; I would like to add multiroom to my subscription.

How do I cancel Netflix?

I would like to change the Netflix account linked to my Astro pack. What should I do?

Can I purchase my preferred channels individually (ala carte) from the new packs?

My Astro account is suspended due to late payment and reactivated after making payment, but I cannot access my Netflix account, what should I do?

Can I make a change in package selection? Is there a penalty, and how will the commitment period be calculated?

My account is suspended/disconnected. Would I have to take up the new packs when I reconnect?

Will Netflix be automatically added to my Astro subscription?

Is there any special promotional offer for the launch of these new packs?

Will Astro censor Netflix content?

I have signed up for two (2) or more main Astro subscriptions bundled with Netflix. Will I be entitled for multiple Netflix subscriptions?

Will I lose my Cloud recordings when I subscribe to the new packs?

Do I need internet connection to watch Astro via Ultra / Ulti Box?

Why should I subscribe to a Netflix on Astro vs direct subscription via the Netflix app?

What is the installation price for Astro customers on the new pack?

I recently got an Ulti Box, will Astro require me to swap my box if I subscribe to the new packs?

I used to be able to purchase selected live events and linear channels via CH200 on pay-per-view basis, is it still available?