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    All-new Astro Packs
All-new Astro Packs

All-new Astro Packs

All-new Astro Packs

Starting 9 November 2021, find out everything about our all-new Astro packs designed for customers in the streaming and connected world.
Starting 9 November 2021, find out everything about our all-new Astro packs designed for customers in the streaming and connected world.

Astro GO

Astro GO

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Changes to your Astro Contract (Broadband)

Changes to your Astro Contract (Broadband)

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Changes To Your Astro Contract (TV)

Changes To Your Astro Contract (TV)

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General - New Packs

General - New Packs

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Netflix App on Ultra/Ulti Box

Netflix App on Ultra/Ulti Box

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Netflix (General Enquiries)

Netflix (General Enquiries)

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Other Apps

Other Apps

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Others

Others

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With the introduction of the new packs, it’s now more expensive to subscribe to Astro. Is this a price increase? Why is Astro increasing their subscription fees?

With the introduction of the new packs, it’s now more expensive to subscribe to Astro. Is this a price increase? Why is Astro increasing their subscription fees?

With the introduction of the new packs, it’s now more expensive to subscribe to Astro. Is this a price increase? Why is Astro increasing their subscription fees?

I am an Astro IPTV customer, when can I sign for the New Packs and enjoy Netflix on the Ultra/Ulti Box?

I am an Astro IPTV customer, when can I sign for the New Packs and enjoy Netflix on the Ultra/Ulti Box?

I am an Astro IPTV customer, when can I sign for the New Packs and enjoy Netflix on the Ultra/Ulti Box?

How many concurrent accesses do I get with Astro GO on the new packs?

How many concurrent accesses do I get with Astro GO on the new packs?

How many concurrent accesses do I get with Astro GO on the new packs?

What is Netflix?

What is Netflix?

What is Netflix?

What will happen if I downgrade my packs or terminate Astro services before the end of my contract term?

What will happen if I downgrade my packs or terminate Astro services before the end of my contract term?

What will happen if I downgrade my packs or terminate Astro services before the end of my contract term?

How do I create Astro ID?

How do I create Astro ID?

How do I create Astro ID?

Why is Astro introducing new packs?

Why is Astro introducing new packs?

Why is Astro introducing new packs?

I want to remain on my existing Movies/Starter Plus/Value Plus Packs. Can I still access Disney+ Hotstar?

I want to remain on my existing Movies/Starter Plus/Value Plus Packs. Can I still access Disney+ Hotstar?

I want to remain on my existing Movies/Starter Plus/Value Plus Packs. Can I still access Disney+ Hotstar?

What will happen if I downgrade my packs or terminate Astro services before the end of my contract term?

What will happen if I downgrade my packs or terminate Astro services before the end of my contract term?

What will happen if I downgrade my packs or terminate Astro services before the end of my contract term?

How do I access Netflix on my Ultra/Ulti Box?

How do I access Netflix on my Ultra/Ulti Box?

How do I access Netflix on my Ultra/Ulti Box?

Which new pack comes with Netflix?

Which new pack comes with Netflix?

Which new pack comes with Netflix?

Why did Astro discontinue the old packs?

Why did Astro discontinue the old packs?

Why did Astro discontinue the old packs?

I have an Ultra/Ulti Box and I've subscribed to the new packs with Netflix, but I why can't access Netflix on my Ultra/Ulti Box?

I have an Ultra/Ulti Box and I've subscribed to the new packs with Netflix, but I why can't access Netflix on my Ultra/Ulti Box?

I have an Ultra/Ulti Box and I've subscribed to the new packs with Netflix, but I why can't access Netflix on my Ultra/Ulti Box?

How many devices can I link on Astro GO with the new packs?

How many devices can I link on Astro GO with the new packs?

How many devices can I link on Astro GO with the new packs?

Will my contract be automatically renewed upon expiry?

Will my contract be automatically renewed upon expiry?

Will my contract be automatically renewed upon expiry?

Will my contract be automatically renewed upon expiry?

Will my contract be automatically renewed upon expiry?

Will my contract be automatically renewed upon expiry?

I’m currently a Movies Pack customer. Must I subscribe to the new packs to continue to access HBO Go?

I’m currently a Movies Pack customer. Must I subscribe to the new packs to continue to access HBO Go?

I’m currently a Movies Pack customer. Must I subscribe to the new packs to continue to access HBO Go?

What are the new packs?

What are the new packs?

What are the new packs?

What is the contract period for subscribing to the new packs?

What is the contract period for subscribing to the new packs?

What is the contract period for subscribing to the new packs?

How do I link my Netflix account on my Ultra/Ulti Box?

How do I link my Netflix account on my Ultra/Ulti Box?

How do I link my Netflix account on my Ultra/Ulti Box?

Is the partnership with Netflix is a monopoly of OTT apps?

Is the partnership with Netflix is a monopoly of OTT apps?

Is the partnership with Netflix is a monopoly of OTT apps?

I would like to link a new device on my Astro GO. Can I do that?

I would like to link a new device on my Astro GO. Can I do that?

I would like to link a new device on my Astro GO. Can I do that?

When will the new packages be available?

When will the new packages be available?

When will the new packages be available?

I would like to subscribe to iQIYI with Astro. Must I subscribe to the new packs to be able to add on iQIYI to my subscription?

I would like to subscribe to iQIYI with Astro. Must I subscribe to the new packs to be able to add on iQIYI to my subscription?

I would like to subscribe to iQIYI with Astro. Must I subscribe to the new packs to be able to add on iQIYI to my subscription?

How do I know if my new pack includes Netflix?

How do I know if my new pack includes Netflix?

How do I know if my new pack includes Netflix?

How much cancellation fee will I be charged if I downgrade my packs or terminate Astro services before the end of my contract term?

How much cancellation fee will I be charged if I downgrade my packs or terminate Astro services before the end of my contract term?

How much cancellation fee will I be charged if I downgrade my packs or terminate Astro services before the end of my contract term?

I used to have 4 concurrent access with my previous pack. Why the downgrade to only 2 concurrent access?

I used to have 4 concurrent access with my previous pack. Why the downgrade to only 2 concurrent access?

I used to have 4 concurrent access with my previous pack. Why the downgrade to only 2 concurrent access?

Have you gotten approval from the necessary authorities regarding the new packs?

Have you gotten approval from the necessary authorities regarding the new packs?

Have you gotten approval from the necessary authorities regarding the new packs?

I signed up for the Entertainment Plus pack that includes Netflix. How do I activate my Netflix account?

I signed up for the Entertainment Plus pack that includes Netflix. How do I activate my Netflix account?

I signed up for the Entertainment Plus pack that includes Netflix. How do I activate my Netflix account?

How do I subscribe to the new packs?

How do I subscribe to the new packs?

How do I subscribe to the new packs?

How to apply parental control on Netflix with my Ultra and Ulti Box?

How to apply parental control on Netflix with my Ultra and Ulti Box?

How to apply parental control on Netflix with my Ultra and Ulti Box?

The new packs have too many channels which I don’t need, especially vernacular channels. You’re forcing me to take channels I don’t watch.

The new packs have too many channels which I don’t need, especially vernacular channels. You’re forcing me to take channels I don’t watch.

The new packs have too many channels which I don’t need, especially vernacular channels. You’re forcing me to take channels I don’t watch.

Will I be able to access Netflix on my Ultra/Ulti Box?

Will I be able to access Netflix on my Ultra/Ulti Box?

Will I be able to access Netflix on my Ultra/Ulti Box?

How are cancellation fee calculated?

How are cancellation fee calculated?

How are cancellation fee calculated?

Must I get an Ultra/Ulti Box to subscribe to these new packs?

Must I get an Ultra/Ulti Box to subscribe to these new packs?

Must I get an Ultra/Ulti Box to subscribe to these new packs?

Can I purchase additional concurrent access for Astro GO?

Can I purchase additional concurrent access for Astro GO?

Can I purchase additional concurrent access for Astro GO?

I am an existing Astro customer; must I get the new packs?

I am an existing Astro customer; must I get the new packs?

I am an existing Astro customer; must I get the new packs?

What do I do if I’m having trouble watching Netflix on the Ultra/Ulti Box?

What do I do if I’m having trouble watching Netflix on the Ultra/Ulti Box?

What do I do if I’m having trouble watching Netflix on the Ultra/Ulti Box?

Can I use Astro Go on my Smart TV / Android TV?

Can I use Astro Go on my Smart TV / Android TV?

Can I use Astro Go on my Smart TV / Android TV?

How do I change my Netflix plan or account information?

How do I change my Netflix plan or account information?

How do I change my Netflix plan or account information?

How do I check my contract information?

How do I check my contract information?

How do I check my contract information?

I am an IPTV customer who does not have the Ultra Box. CH741 is available to on my Astro Box but why I can't access Netflix using that channel?

I am an IPTV customer who does not have the Ultra Box. CH741 is available to on my Astro Box but why I can't access Netflix using that channel?

I am an IPTV customer who does not have the Ultra Box. CH741 is available to on my Astro Box but why I can't access Netflix using that channel?

As a current Astro customer, will I be charged a switching fee for moving to these new packs?

As a current Astro customer, will I be charged a switching fee for moving to these new packs?

As a current Astro customer, will I be charged a switching fee for moving to these new packs?

Can I switch from one contract to another for the new packs? Will I be charged a switching fee?

Can I switch from one contract to another for the new packs? Will I be charged a switching fee?

Can I switch from one contract to another for the new packs? Will I be charged a switching fee?

How do I add a new or an existing Netflix account to my Astro Bill?

How do I add a new or an existing Netflix account to my Astro Bill?

How do I add a new or an existing Netflix account to my Astro Bill?

What if I would like to change my 24-months commitment period to 12-months? Is there a penalty? How will the commitment period be calculated?

What if I would like to change my 24-months commitment period to 12-months? Is there a penalty? How will the commitment period be calculated?

What if I would like to change my 24-months commitment period to 12-months? Is there a penalty? How will the commitment period be calculated?

I have added a Netflix account to my Astro bill. Do I need to perform any activation?

I have added a Netflix account to my Astro bill. Do I need to perform any activation?

I have added a Netflix account to my Astro bill. Do I need to perform any activation?

As a current Astro customer, what happens to my existing contracts upon moving to these new packs?

As a current Astro customer, what happens to my existing contracts upon moving to these new packs?

As a current Astro customer, what happens to my existing contracts upon moving to these new packs?

What if I would like to change my 12-months commitment period to 24-months? Will it be prorated? How will the commitment period be calculated?

What if I would like to change my 12-months commitment period to 24-months? Will it be prorated? How will the commitment period be calculated?

What if I would like to change my 12-months commitment period to 24-months? Will it be prorated? How will the commitment period be calculated?

Will I be charged switching fees if I removed any add-on content or services in the new packs?

Will I be charged switching fees if I removed any add-on content or services in the new packs?

Will I be charged switching fees if I removed any add-on content or services in the new packs?

When I create a new Netflix account to link to my Astro Bill, will I lose all my current watching history in Netflix?

When I create a new Netflix account to link to my Astro Bill, will I lose all my current watching history in Netflix?

When I create a new Netflix account to link to my Astro Bill, will I lose all my current watching history in Netflix?

I forgot my Netflix username or password. How do I find my username or reset my password?

I forgot my Netflix username or password. How do I find my username or reset my password?

I forgot my Netflix username or password. How do I find my username or reset my password?

By moving to the new packs, how will my monthly bill be impacted?

By moving to the new packs, how will my monthly bill be impacted?

By moving to the new packs, how will my monthly bill be impacted?

I forgot which Netflix account is associated with my Astro Account. How do I find that out?

I forgot which Netflix account is associated with my Astro Account. How do I find that out?

I forgot which Netflix account is associated with my Astro Account. How do I find that out?

I am a new Astro customer; must I get the new packs?

I am a new Astro customer; must I get the new packs?

new-I am a new Astro customer; must I get the new packs?

I am not interested in these new packs; I would like to add on/upgrade <old pack> to my subscription.

I am not interested in these new packs; I would like to add on/upgrade <old pack> to my subscription.

I am not interested in these new packs; I would like to add on/upgrade <old pack> to my subscription.

What will happen to my Netflix account if I cancel my Astro service or change my Astro package?

What will happen to my Netflix account if I cancel my Astro service or change my Astro package?

What will happen to my Netflix account if I cancel my Astro service or change my Astro package?

What happens to my Netflix account if I move to a new address?

What happens to my Netflix account if I move to a new address?

What happens to my Netflix account if I move to a new address?

If I do not want a particular service/pack that is currently available in the new packs, can I replace it with another?

If I do not want a particular service/pack that is currently available in the new packs, can I replace it with another?

If I do not want a particular service/pack that is currently available in the new packs, can I replace it with another?

I am not interested in these new packs; I would like to add multiroom to my subscription.

I am not interested in these new packs; I would like to add multiroom to my subscription.

I am not interested in these new packs; I would like to add multiroom to my subscription.

How do I cancel Netflix?

How do I cancel Netflix?

How do I cancel Netflix?

I would like to change the Netflix account linked to my Astro pack. What should I do?

I would like to change the Netflix account linked to my Astro pack. What should I do?

I would like to change the Netflix account linked to my Astro pack. What should I do?

Can I purchase my preferred channels individually (ala carte) from the new packs?

Can I purchase my preferred channels individually (ala carte) from the new packs?

Can I purchase my preferred channels individually (ala carte) from the new packs?

My Astro account is suspended due to late payment and reactivated after making payment, but I cannot access my Netflix account, what should I do?

My Astro account is suspended due to late payment and reactivated after making payment, but I cannot access my Netflix account, what should I do?

My Astro account is suspended due to late payment and reactivated after making payment, but I cannot access my Netflix account, what should I do?

Can I make a change in package selection? Is there a penalty, and how will the commitment period be calculated?

Can I make a change in package selection? Is there a penalty, and how will the commitment period be calculated?

Can I make a change in package selection? Is there a penalty, and how will the commitment period be calculated?

My account is suspended/disconnected. Would I have to take up the new packs when I reconnect?

My account is suspended/disconnected. Would I have to take up the new packs when I reconnect?

My account is suspended/disconnected. Would I have to take up the new packs when I reconnect?

Will Netflix be automatically added to my Astro subscription?

Will Netflix be automatically added to my Astro subscription?

Will Netflix be automatically added to my Astro subscription?

Is there any special promotional offer for the launch of these new packs?

Is there any special promotional offer for the launch of these new packs?

Is there any special promotional offer for the launch of these new packs?

​Will Astro censor Netflix content?

​Will Astro censor Netflix content?

​Will Astro censor Netflix content?

I have signed up for two (2) or more main Astro subscriptions bundled with Netflix. Will I be entitled for multiple Netflix subscriptions?

I have signed up for two (2) or more main Astro subscriptions bundled with Netflix. Will I be entitled for multiple Netflix subscriptions?

I have signed up for two (2) or more main Astro subscriptions bundled with Netflix. Will I be entitled for multiple Netflix subscriptions?

Will I lose my Cloud recordings when I subscribe to the new packs?

Will I lose my Cloud recordings when I subscribe to the new packs?

Will I lose my Cloud recordings when I subscribe to the new packs?

Do I need internet connection to watch Astro via Ultra / Ulti Box?

Do I need internet connection to watch Astro via Ultra / Ulti Box?

Do I need internet connection to watch Astro via Ultra / Ulti Box?

Why should I subscribe to a Netflix on Astro vs direct subscription via the Netflix app?

Why should I subscribe to a Netflix on Astro vs direct subscription via the Netflix app?

Why should I subscribe to a Netflix on Astro vs direct subscription via the Netflix app?

What is the installation price for Astro customers on the new pack?

What is the installation price for Astro customers on the new pack?

What is the installation price for Astro customers on the new pack?

I recently got an Ulti Box, will Astro require me to swap my box if I subscribe to the new packs?

I recently got an Ulti Box, will Astro require me to swap my box if I subscribe to the new packs?

I recently got an Ulti Box, will Astro require me to swap my box if I subscribe to the new packs?

I used to be able to purchase selected live events and linear channels via CH200 on pay-per-view basis, is it still available?

I used to be able to purchase selected live events and linear channels via CH200 on pay-per-view basis, is it still available?

I used to be able to purchase selected live events and linear channels via CH200 on pay-per-view basis, is it still available?