Understand My Account

Understand My Account

Finding your account number.

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Understanding your Bill

01

When do I receive my Astro bill?

02

Why does my Astro bill look so different?

03

How do I read my new Astro bill?

04

How will I receive my bills?

05

I've updated my bill preferences via SMS. How do I view my billing details?

06

What happens if I pay more than what is stated in my bill?

07

What do I do if I have not received last month’s bill?

08

What do I do if I still receive payment reminders even though I have already made payment?

09

Can I change my billing cycle?

10

When should I make payment for bill frequency monthly/ quarterly/ semi-annual/ annual basis?

11

How do I change my bill frequency to monthly/ quarterly/ semi-annual/ annual basis?

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