Understand My Account

Understand My Account

Finding your account number.

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Understanding your Bill

01

When do I receive my Astro bill?

02

Why does my Astro bill look so different?

03

How do I read my new Astro bill?

04

How will I receive my bills?

05

What is the Paper Bill Charge and who will be charged?

06

What are the available Digital Bill Platforms for customers to check their bill?

07

Can customers request to have both the Paper Bill and e-Bill at the same time?

08

How does a customer that is still on Paper bill switch to e-bill or SMS bill?

09

When will the revised fee be imposed if customers continue to receive paper bill?

10

If customers have multiple Astro accounts, will they be charged paper bill fee for every account?

11

Can customer switch back to paper bill if they change their mind?

12

Will customers still receive the monthly paper bill(s) after they switch to e-bill or SMS bill?

13

What are the charges if customer would like to get their bill reprinted?

14

What are the charges for customers on multi frequency e.g. every 3 months, every 6 months etc?

15

I've updated my bill preferences via SMS. How do I view my billing details?

16

What happens if I pay more than what is stated in my bill?

17

What do I do if I have not received last month’s bill?

18

What do I do if I still receive payment reminders even though I have already made payment?

19

Can I change my billing cycle?

20

When should I make payment for bill frequency monthly/ quarterly/ semi-annual/ annual basis?

21

How do I change my bill frequency to monthly/ quarterly/ semi-annual/ annual basis?

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