Understand My Account

Understand My Account

Finding your account number.

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Reconnect your Account

01

How do I reconnect?

02

How long does it take to reconnect?

03

Can I reconnect at any time?

04

Will I be charged for reconnection?

05

What should I do if I've paid my overdue bill but my account is still suspended?

06

What is the minimum amount I would have to pay to reconnect?

07

Payment made was not reflected into my account, what should I do?

08

I’ve made payment via a non-real time payment channel. How can I speed up my account reconnection?

09

How would I know if the MMS is successfully sent?

10

Is there any other platform to send the proof of payment other than MMS? E.g Email, Whatsapp

11

What should I do if the MMS is not successful?

12

What telco service providers are compatible with the MMS account reconnection service?

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