Understand My Account

Understand My Account

Finding your account number.

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Payment Methods

01

What are the different payment methods available?

02

What are the different payment channels available?

03

What are the terms and conditions of payment?

04

Is there a verification procedure when making payment?

05

Will I be notified if my payment is successful?

06

Where do I view my payment history?

07

Will I be charged for using different payment methods?

08

How do I register my credit/debit card for self-service payment options via IVR and SMS?

09

Will my credit card be accepted for payment?

10

Can I register more than one credit card with Astro?

11

I have more than one credit card registered in Astro's database, which card will be charged?

12

Is it necessary for the name on the credit card to match the name of the account holder?

13

Can I pay in installments?

14

How will I know if my payment is overdue?

15

How will I receive my payment reminders?

16

When will I receive my payment reminders?

17

What will happen then if I refuse to pay my bill?

18

What is a PIN?

19

Why do I need a PIN to make payment?

20

How will my PIN be delivered to me?

21

How do I obtain a PIN?

22

Do I need to bring any supporting documents for validation?  

23

What should I do if my registered number is a fixed line number?

24

Is my PIN confidential?

25

Can I change my given / current PIN number to my preferred PIN number?

26

What should I do if I forget my PIN number?

27

Will I get the same PIN if I forget my previous PIN?

28

What if my PIN number is locked?

29

How do I register for Auto-debit?

30

I have sufficient funds in my account. Why is my debit card payment payment unsuccessful?

31

I've previously registered for auto-debit payment. How do I edit my auto-debit payment details?

32

When will auto-debit payment be debited from my issuing bank account?

33

Why am I not receiving an SMS notification on unsuccessful auto debit transaction?

34

How do I make payment through standing instructions from my issuing bank?

35

Can my friend/relative register auto debit for my account?

36

Who is eligible to register and void of auto debit?

37

How long does payment via real time payment channels take to be posted?

38

I have submitted payment to the wrong Astro account, how should I proceed?

39

May I request a refund of the credit balance in my Astro account?

40

How do I make payment via JomPAY?

41

How long does payment via cheque take to be posted?

42

How long it takes for payment to be posted via Jom pay?

43

Can I make payment without Astro bill statement?

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