Understand My Account

Understand My Account

Finding your account number.

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Payment Methods

01

What are the different payment channels available?

02

What credit cards and debit cards are accepted by Astro payment channels?

03

What are the terms and conditions of payment?

04

Is there a verification procedure when making payment?

05

Will I be notified if my payment is successful?

06

Where do I view my payment history?

07

Will I be charged for using different payment methods?

08

Will my credit card be accepted for payment?

09

Can I register more than one card with Astro?

10

I have more than one card registered for One Time Payment. Which will be charged?

11

Is it necessary for the name on the credit card to match the name of the account holder?

12

Can I pay my Astro bill by installment plan?

13

Will Astro send payment reminders?

14

What will happen then if I refuse to pay my bill?

15

How do I register for Astro Auto-Debit?

16

I have sufficient funds in my account. Why is my debit card payment unsuccessful?

17

I've previously registered for auto-debit payment. How do I update my payment details?

18

When will auto-debit payment be debited from my issuing bank?

19

Why am I not receiving SMS notifications on successful or unsuccessful auto-debit transactions?

20

How do I make payment through standing instructions from my issuing bank?

21

Can another person register their credit card to my account’s auto-debit facility?

22

Who is eligible to register and cancel the auto-debit facility?

23

How long does payment via real time payment channels take to be posted?

24

I have made a payment to the wrong Astro account; how do I correct the mistake?

25

May I request a refund of the credit balance in my Astro account?

26

How do I pay my bill at 7-Eleven using a barcode?

27

How long does payment via cheque take to be posted?

28

How long it takes for payment to be posted via JomPAY?

29

Can I make payment without my Astro bill statement?

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