Understand My Account

Understand My Account

Finding your account number.

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Account Number

01

What would my account number look like?

02

Where can I find my account number?

03

What can I use my account number for?

Creating an Astro ID

01

What is Astro ID?

02

What can I use it for?

03

Do I have to be an existing Astro customer to have one?

04

Is my personal information protected by the PDPA?

05

How do I register for an Astro ID?

06

How do I login?

07

How do I update my personal details?

08

How do I logout?

09

I have forgotten my user ID. What should I do?

10

I have forgotten my password. What should I do?

11

How do I unlock a locked user account?

E-Billing

01

What is e-billing?

02

What are the benefits of e-billing?

03

Will I be charged for my e-bills?

04

How do I sign up for e-billing?

05

Where do I view my e-bills?

06

Can I register multiple email addresses for the same account?

07

Will others be able to request for e-bills on my behalf?

08

Will I still receive physical statements after opting for e-billing?

09

Will I be able to see my billing history after opting for e-billing?

10

Am I able to revert back to physical bills?

11

Will I be charged if I revert back to physical bills?

Understanding your Bill

01

When will I receive my first Astro bill?

02

When will I receive my subsequent bills?

03

How will I receive my bills?

Payment Methods

01

What are the different payment methods available?

02

What are the different payment channels available?

03

What are the terms and conditions of payment?

04

Is there a verification procedure when making payment?

05

Will I be notified if my payment is successful?

06

Where do I view my payment history?

07

Will I be charged for using different payment methods?

08

How do I register my credit card?

09

Will my credit card be accepted for payment?

10

Can I register more than one credit card with Astro?

11

I have more than one credit card registered in Astro's database, which card will be charged?

12

Is it necessary for the name on the credit card to match the name of the account holder?

13

Can I pay in installments?

14

How will I know if my payment is overdue?

15

How will I receive my payment reminders?

16

When will I receive my payment reminders?

17

What will happen then if I refuse to pay my bill?

18

What is a PIN?

19

Why do I need a PIN to make payment?

20

How do I obtain a PIN?

21

Do I need to bring any supporting documents for validation?  

22

How will my PIN be delivered to me?

23

What should I do if my registered number is a fixed line number?

24

Is my PIN confidential?

25

Can I change my PIN to my preferred number?  

26

What if I forget my PIN?

27

Will I get the same PIN if I forget my previous PIN?

28

What if my PIN is locked?

Package Upgrades

01

How do I request for upgrades?

02

When can I request for upgrades?

03

Will I be charged for upgrades?

04

When will I be charged?

05

When will the upgrade take effect?

06

I have some amount overdue, can I still request for an upgrade?

07

I made a mistake, can I get a refund on my upgrade?

Downgrade Subscription

01

How do I request for dowgrades?

02

When can I request for downgrades?

03

Will I be charged for downgrades?

04

When will I be charged?

05

When will the downgrade take effect?

06

I have some amount overdue, can I still request for a downgrade?

07

I made a mistake, can I get a refund on my downgrade?

Reconnect your Account

01

How do I reconnect?

02

How long does it take to reconnect?

03

Can I reconnect at any time?

04

Will I be charged for reconnection?

05

What should I do if I've paid my overdue bill but my account is still suspended?

06

What is the minimum amount I would have to pay to reconnect?

Account Disconnection

01

How do I disconnect?

02

What is the procedure to disconnect?

03

How long does it take to disconnect?

04

Can I disconnect at any time?

05

Will I be charged for disconnecting?

06

How do I check if my account is still bounded by a contract?

07

How do I know if my account has been suspended?

Moving To A New Home?

01

How do I request for a move?

02

How much notice should I give prior to moving?

03

What is the moving procedure?

04

What device(s) do I need to take with me to my new home?

05

How much will it cost?

06

How will I be charged?

07

How long will it be before I regain services?

08

Will I still be charged if the move is delayed?

09

Will I need to take a new contract after moving?

10

Can I still move if I have an outstanding balance on my account?

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