Manage My Account

Manage My Account

A convenient platform to view and control your Astro account.

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Interactive Voice Response(IVR)

01

Why is there a change in the list of options in the IVR system?

02

What are the major changes made to the IVR system?

03

Why is there a requirement to enter a 10-digit account number?

04

Where can customers retrieve/get the 10-digit account numbers from?

05

What self-service transactions can be performed over the phone?

06

Which self-service options are available 24 hours a day?

07

Why is the option to ‘Reconnect’ unavailable in the IVR?

08

Why can’t customers key in a specific amount for card payments?

09

After being connected to an agent will a customer’s call be routed back to the IVR?

10

How do I check my account balance?

11

How do I make payments via credit card and PIN number?

12

How do I reset PIN for Card Payment?

13

My account is active, but there is an error message on my TV

14

How do I check my Astro Circle Points?

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