Manage My Account

Manage My Account

A convenient platform to view and control your Astro account.

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Online Self Service

01

What is Astro Self Service?

02

What can I do with Astro Self Service?

03

How do I access Astro Self Service?

04

I don't have an Astro ID, where do I register for one?

05

I have forgotten my Astro ID. What should I do?

06

I have forgotten my password. What should I do?

07

How do I change my password?

08

How do I check my latest tax invoice?

09

How do I pay my bill via Astro Self Service?

10

How do I view or download bill statement?

11

Are foreign credit/debit cards accepted for payments via Astro Self Service?

12

How do I track my bill history?

13

How do I track my payment history?

14

How do I view and change my subscription packages?

15

How do I request for a service upgrade?

16

How do I add Multiroom to my subscription?

17

How do I add the new subscription?

18

How do I reconnect my Astro account?

19

How do I opt for auto debit?

20

How do I subscribe to e-billing?

21

How do I change my personal information?

22

How do I manage my PIN for Card Payment?

23

How do I track my Support Ticket?

24

How do I view my Astro Circle details?

25

How do I top up for my friend/relative's Njoi account by credit /debit card?

26

How do I make payment for my friend/relative's Astro account?

27

How do I reconnect my account after voluntary disconnection?

Interactive Voice Response(IVR)

01

Why is there a change in the list of options in the IVR system?

02

What are the major changes made to the IVR system?

03

Why is there a requirement to enter a 10-digit account number?

04

Where can customers retrieve/get the 10-digit account numbers from?

05

What self-service transactions can be performed over the phone?

06

Which self-service options are available 24 hours a day?

07

Why is the option to ‘Reconnect’ unavailable in the IVR?

08

Why can’t customers key in a specific amount for card payments?

09

After being connected to an agent will a customer’s call be routed back to the IVR?

10

How do I check my account balance?

11

How do I make payments via credit card and PIN number?

12

How do I reset PIN for Card Payment?

13

My account is active, but there is an error message on my TV

14

How do I check my Astro Circle Points?

Short Message Service(SMS)

01

What can I do via SMS?

02

How do I get my 10-digit Astro account number?

03

How do I check my account balance?

04

How do I make payment via credit card and PIN number?

05

Are there any extra charges to my credit card when making payments?

06

How do I change PIN for card Payment?

07

How do I check my Astro Circle Points?

08

How do I sign up for E-Billing or update your email address?

09

How do I reconnect my account?

Astro Channel 200

01

Information on the newly updated Astro Channel 200

02

What is Astro Channel 200?

03

How do I access Astro Channel 200?

04

Are there any extra charges if I were to use this service?

05

What can I do via Astro Channel 200?

06

How do I subscribe to additional packages and/or value bundles?

07

I have multiple decoder. Does the additional package apply to all decoders?

08

Can I preview the packages offered on Astro Channel 200?

09

How long will it be before I am able to enjoy my new package(s)?

10

How long will it be before I am able to enjoy my new service upgrade(s)?

11

How do I request for a service upgrade?

12

How do I purchase Astro First and/or Astro Best programmes?

13

How do I view my current subscription / the channels & packages that I currently am subscribed to?

14

How do I view my latest tax invoice / bill?

15

How do I pay my tax invoices / bills via Astro Channel 200?

16

How do I register for e-billing?

17

How do I purchase products from Astro Go Shop?

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