Manage My Account

Manage My Account

A convenient platform to view and control your Astro account.

Left Right

Online Self Service

01

What is Astro Self Service?

02

What can I do with Astro Self Service?

03

How do I access Astro Self Service?

04

I don't have an Astro ID, where do I register for one?

05

I have forgotten my Astro ID. What should I do?

06

I have forgotten my password. What should I do?

07

How do I change my password?

08

How do I check my latest tax invoice?

09

How do I pay my bill via Online Self Service?

10

How do I view or download bill statement?

11

Are foreign credit/debit cards accepted for payments via Online Self Service?

12

How do I track my bill history?

13

How do I track my payment history?

14

How do I view and change my subscription packages?

15

How do I request for a service upgrade?

16

How do I add Multiroom to my subscription?

17

How do I add the new subscription?

18

How do I reconnect my Astro account?

19

How do I opt for auto debit?

20

How do I subscribe to e-billing?

21

How do I change my personal information?

22

How do I manage my PIN for Card Payment?

23

How do I track my Support Ticket?

24

How do I view my Astro Circle details?

Interactive Voice Response(IVR)

01

What is IVR?

02

What can I do via IVR?

03

How do I check my account balance?

04

How do I make payments via credit card and PIN number?

05

Are there any extra charges to my card if I were to use this option to make payments?

06

How will I know that my transcation was successful?

07

How do I change PIN for Card Payment?

08

How do I check Real Time Payment Information?

09

How do I check my Astro Circle Points?

10

My account is active, but there is an error message on my TV

Short Message Service(SMS)

01

What can I do via SMS?

02

How do I get my 10-digit Astro account number?

03

How do I check my account balance?

04

How do I make payment via credit card and PIN number?

05

Are there any extra charges to my credit card when making payments?

06

How do I change PIN for card Payment?

07

How do I check my Astro Circle Points?

08

How do I sign up for E-Billing or update your email address?

09

How do I reconnect my account?

Astro Channel 200

01

Information on the newly updated Astro Channel 200

02

What is Astro Channel 200?

03

How do I access Astro Channel 200?

04

How do I pay?

05

Are there any extra charges if I were to use this service?

06

What can I do via Astro Channel 200?

07

How do I use Astro Channel 200?

08

I have more than one decoder at home. What subscription will each have?

09

Can I preview the packages offered on Astro Channel 200?

10

How long will it be before I am able to enjoy my new package(s)?

11

How long will it be before I am able to enjoy my new service upgrade(s)?

Top