Manage My Account

Manage My Account

A convenient platform to view and control your Astro account.

Left Right

Online Self Service

01

What is Astro Self-Service?

02

What are the services available in the Astro Self-Service portal?

03

How do I access my Astro account online?

04

How do I manage my personal details in the Astro Self-Service portal?

05

How do I upgrade my Astro subscription?

06

How do I upgrade my Astro box?

07

How do I add an ala-carte channel into my subscription?

08

How do I purchase HD-PVR services?

09

What is a PPV purchase?

10

How do I make a PPV purchase?

11

How do I change my bill notification method?

12

How do I change my billing address?

13

How do I view my billing and payment details?

14

How do I register for auto debit payment?

15

What happens when my credit card expires?

16

How do I pay my bills via the Astro Self-Service portal?

17

How do I subscribe to an additional account?

18

What does mirrored and non-mirrored multiroom mean?

19

How do I check for the coverage in my area?

20

How can I add an Astro Broadband/ IPTV to my existing Astro subscription?

21

How can I shop Astro Broadband/ IPTV?

22

What should I do if Astro Self-Service portal is not displaying the entire webpage properly?

Interactive Voice Response(IVR)

01

Why are there changes in the IVR system options?

02

What are the major changes made to the IVR system?

03

Why is there a requirement to enter a 10-digit account number?

04

Where can customers retrieve/get the 10-digit account numbers from?

05

What self-service transactions can be performed over the phone?

06

Why is the option to ‘Reconnect’ unavailable in the IVR?

07

Why can’t customers key in a specific amount for card payments?

08

After being connected to an agent will a customer’s call be routed back to the IVR?

09

How do I check my account balance?

10

How do I make payments via credit card and PIN number?

11

How do I reset PIN for Card Payment?

12

My account is active, but there is an error message on my TV

Short Message Service(SMS)

01

What can I do via SMS?

02

How do I get my 10-digit Astro account number?

03

How do I check my account balance?

04

How do I make payment via credit card and PIN number?

05

Are there any extra charges to my credit card when making payments?

06

How do I change PIN for card Payment?

07

How do I sign up for E-Billing or update your email address?

08

How do I reconnect my account?

09

Why am I not receiving a payment reminder?

10

What telco service providers are compatible with the SMS account balance service?

Astro Channel 200

01

Information on the newly updated Astro Channel 200

02

What is Astro Channel 200?

03

How do I access Astro Channel 200?

04

Are there any extra charges if I were to use this service?

05

What can I do via Astro Channel 200?

06

How do I subscribe to additional packages and/or value bundles?

07

I have multiple decoder. Does the additional package apply to all decoders?

08

Can I preview the packages offered on Astro Channel 200?

09

How long will it be before I am able to enjoy my new package(s)?

10

How long will it be before I am able to enjoy my new service upgrade(s)?

11

I have sent SMS to subscribe, but I have not received any confirmation, what should I do?

12

How do I request for a service upgrade?

13

How do I purchase Astro First and/or Astro Best programmes?

14

How do I view my current subscription / the channels & packages that I currently am subscribed to?

15

How do I view my latest tax invoice / bill?

16

How do I pay my tax invoices / bills via Astro Channel 200?

17

How do I register for e-billing?

18

How do I purchase products from Astro Go Shop?

Top