Manage My Account

Manage My Account

A convenient platform to view and control your Astro account.

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Online Self Service

01

What is Astro Self Service?

02

What can I do with Astro Self Service?

03

How do I access Astro Self Service?

04

I don't have an Astro ID, where do I register for one?

05

I have forgotten my Astro ID. What should I do?

06

I have forgotten my password. What should I do?

07

How do I change my password?

08

How do I check my latest tax invoice?

09

How do I pay my bill via Astro Self Service?

10

How do I view or download bill statement?

11

Are foreign credit/debit cards accepted for payments via Astro Self Service?

12

How do I track my bill history?

13

How do I track my payment history?

14

How do I view and change my subscription packages?

15

How do I request for a service upgrade?

16

How do I add Multiroom to my subscription?

17

How do I add the new subscription?

18

How do I reconnect my Astro account?

19

How do I opt for auto debit?

20

How do I subscribe to e-billing?

21

How do I change my personal information?

22

How do I manage my PIN for Card Payment?

23

How do I track my Support Ticket?

24

How do I view my Astro Circle details?

25

How do I top up for my friend/relative's Njoi account by credit /debit card?

26

How do I make payment for my friend/relative's Astro account?

27

How do I reconnect my account after voluntary disconnection?

Interactive Voice Response(IVR)

01

Why is there a change in the list of options in the IVR system?

02

What are the major changes made to the IVR system?

03

Why is there a requirement to enter a 10-digit account number?

04

Where can customers retrieve/get the 10-digit account numbers from?

05

What self-service transactions can be performed over the phone?

06

Which self-service options are available 24 hours a day?

07

Why is the option to ‘Reconnect’ unavailable in the IVR?

08

Why can’t customers key in a specific amount for card payments?

09

After being connected to an agent will a customer’s call be routed back to the IVR?

10

How do I check my account balance?

11

How do I make payments via credit card and PIN number?

12

How do I reset PIN for Card Payment?

13

My account is active, but there is an error message on my TV

14

How do I check my Astro Circle Points?

Short Message Service(SMS)

01

What can I do via SMS?

02

How do I get my 10-digit Astro account number?

03

How do I check my account balance?

04

How do I make payment via credit card and PIN number?

05

Are there any extra charges to my credit card when making payments?

06

How do I change PIN for card Payment?

07

How do I check my Astro Circle Points?

08

How do I sign up for E-Billing or update your email address?

09

How do I reconnect my account?

10

Why am I not receiving a payment reminder?

11

What telco service providers are compatible with the SMS account balance service?

Astro Channel 200

01

Information on the newly updated Astro Channel 200

02

What is Astro Channel 200?

03

How do I access Astro Channel 200?

04

Are there any extra charges if I were to use this service?

05

What can I do via Astro Channel 200?

06

How do I subscribe to additional packages and/or value bundles?

07

I have multiple decoder. Does the additional package apply to all decoders?

08

Can I preview the packages offered on Astro Channel 200?

09

How long will it be before I am able to enjoy my new package(s)?

10

How long will it be before I am able to enjoy my new service upgrade(s)?

11

How do I request for a service upgrade?

12

How do I purchase Astro First and/or Astro Best programmes?

13

How do I view my current subscription / the channels & packages that I currently am subscribed to?

14

How do I view my latest tax invoice / bill?

15

How do I pay my tax invoices / bills via Astro Channel 200?

16

How do I register for e-billing?

17

How do I purchase products from Astro Go Shop?

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