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Help Center
Help Center > Bill & Payment > Payment Channels By Payment Method
Payment Channels By Payment Method

Astro subscription bill statements are generated a month in advance for efficient delivery of its satellite television programming and services. 

Please pay before the indicated Due Date on your statement to avoid an interruption of service.

 

Auto-Debit / Pre Payment

Service Provider

Information

Astro Customer Care (Call Centre)

Local Amex, Diners, Visa and MasterCard credit/charge cards and selected local debit cards are accepted for Auto-Debit enrolment.

All local Visa and MasterCard credit/charge cards and selected local debit cards are accepted for Pre-Payment.

Please call 1300-82-3838 to register for Auto-Debit services or to make advance bill payment.

Astro Customer Service Centres/ Astro Lifestyle Centres
 

Local Amex, Diners, Visa and MasterCard credit/charge cards and selected local debit cards are accepted for Auto-Debit enrolment.

Foreign and local Amex, Diners, Visa, and MasterCard credit/charge cards and selected local debit cards are accepted for Pre-Payment

Please visit any Astro branch to sign up for Auto-Debit services or to make advance bill payment.

Log on to http://support.astro.com.my/LocateBranches to find out our branch locations.

 

IVR

Service Provider

Information

Astro

Step 1: Dial 1300-82-3838 and select your preferred language.
Step 2: Press 2 (Bill & Payment )
Step 3: Press 2(Payment)
Step 4: Enter 10-digit account number, followed by #
Step 5: Enter PIN, followed by #
Step 6: Enter payment amount in integer only, followed by # (i.e.  165#)

Note: Pre-registration is required. Kindly walk into Astro Customer Service Centre, Astro Lifestyle Centre or via online @ Astro Self Service  

 

SMS ( Pre - Registration is required )

Service Provider

Information

Astro Customer Care (Call Centre)

ASTRO<space>PYMT<space>Account No.<space>Pin No.<space>Payment Amount and send to 66688

E.g: ASTRO PYMT 0812345679 123456 100.00

Note: Pre-registration is required. Kindly walk into Astro Customer Service Centre, Astro Lifestyle Centre or via online @ Astro Self Service 
 

Bank Simpanan Nasional

Open for BSN customers only.
Kindly call the bank's customer service at 03-2142 5258 for assistance.

 

ATM

Service Provider

Information

AmBank

Open for all customers.
Please call the bank's customer service at 1300-80-8888 / 03-2178 8888 for assistance or log on to https://ambank.amonline.com.my for more information.
 

Agrobank

Open for Agrobank customers only. Please call the bank's customer service at 03-2614 2724 / 03-2614 2605 or log on to www.agrobank.com.my for more information.

Bank Islam Malaysia

Open for Bank Islam customers only.
Please call the bank's customer service at 03-2690 0900 for assistance.
 

Bank Rakyat

Open for Bank Rakyat customers only.
Kindly call the bank's customer service at 1300-88-12265 / 03-2117 9000 for assistance.

Bank Simpanan Nasional

Open for BSN customers only.
Kindly call the bank's customer service at 03-2142 5258 for assistance.
 

CIMB

Open for CIMB customers only. Kindly call the bank's customer service at
1-300-88-0900 for assistance.
 

Hong Leong Bank

Open for HLBB customers only. Please call the bank's customer service at 03-7626 8899 for assistance.
 

Maybank

Open for MBB customers only. Kindly call the bank's customer service at 1-300-88-6688 for assistance.
 

Public Bank

Open for PBB bank customers only. Please call the bank's customer service at 03-2179 5000 for assistance.
 

 

Over-The-Counter

Service Provider

Information

Astro Customer Service Centres/ Astro Lifestyle Centres
 

Local Amex, Diners, Visa and MasterCard credit/charge cards and selected local debit cards are accepted for Auto-Debit enrolment.

Foreign and local Amex, Diners, Visa, and MasterCard credit/charge cards and selected local debit cards are accepted for Pre-Payment

Please visit any Astro branch to sign up for Auto-Debit services or to make advance bill payment.

Log on to http://support.astro.com.my/LocateBranches to find out our branch locations.

Agrobank

Open for all customers for Cash and Cheque payments. Transfer from Current Account or Savings Account is only open for Agrobank customers only. Please make payment with completed Deposit Slip and bill at the bank's counter.

AmBank

Open for all customers. Please present your Astro bill at the bank's counter.

Bank Rakyat

Open for all customers for Cash payment and transfer from Savings Account is only open to Bank Rakyat customers. Please make payment with your bill at the bank's counter.

Bank Simpanan Nasional

Open for all customers for Cash payment & BSN customers for transfer from Savings Account. Please make payment with your bill at the bank's counter.

Maybank

Open for all customers. Please make payment with the completed Bank-in Slip at the bank's counter. Cheque payment to be issued payable to "Astro".

POS Malaysia

Open for all customers. Please make payment with your bill at the counter.

TMpoint (Telekom Malaysia)

Open for all customers. Please make payment with your bill at the counter.

TM on wheels (Telekom Malaysia)

Cash

Open for all customers. Please make payment with your bill at the counter.

E-Pay

All customers can pay at any of the E-Pay's retailers listed below:

1. Astro Electrical Shops (AES)
2. BHPetrolmart
3. Caltex (Star Mart)
4. D'Mart (Kedai Felda)
5. Kedai Mesra Petronas (Kedai Mesra)
6. Petron (Treats)
7. Rakan Niaga Eksklusif Maxis (MEPs)

Only cash payment is allowed and customers are not required to bring their bills.

 

 Kiosk (Cash Deposit/ Cheque Deposit Machine)

Service Provider

Information

Astro Customer Service Centres/ Astro Lifestyle Centres Open to all customers for Cash payments only.
Log on to http://support.astro.com.my/LocateBranches to find out our branch locations.

Bank Simpanan Nasional

Open to all customers for Cash payment only.

Public Bank

Open to all customers for Cash and Cheque payments. Cheques are payable to "Astro".

TMpoint (Telekom Malaysia)

Open to all customers for Cash payment only.

 

Internet / Online

Service Provider

Information

Astro Log on to www.astro.com.my to make payment online using 3D Secured Credit Cards. Please call 1300-82-3838 for more information.

AmBank

Open for Ambank customers only.
Please call the bank's customer service at 1300-80-8888 / 03-2178 8888 for assistance or log on to https://ambank.amonline.com.my  for more information.

Bank Islam Malaysia

Open for Bank Islam customers only.
Please call the bank's customer service at 03-2690 0900 for assistance or log on to www.bankislam.com.my  for more information.

Bank Rakyat

Open for Bank Rakyat customers only.
Please call the bank's customer service at 1300-88-12265 / 03-2117 9000 for assistance or log on to www.irakyat.com.my for more information.

Bank Simpanan Nasional

Open for BSN customers only.
Kindly call the bank's customer service at 03-2142 5258 for assistance or log on to www.mybsn.com.my for more information.

CIMB

Open for CIMB customers only.
Please call the bank's customer service at 1-300-88-0900 for assistance or log on to www.cimbclicks.com.my for more information.

Citibank

Open for Citibank customers only. Kindly call the bank's customer service at
03-2383 0000 for assistance or log on to www.citibank.com.my for more information.

Hong Leong Bank

Open for HLBB customers only.
Kindly call the bank's customer service at 03-7626 8899 for assistance or log on to www.hongleongconnect.my for more information.

HSBC

Open for HSBC customers only. Please call the bank's customer service at
1300-88-0181 / 03-8321 5202 for assistance or log on to www.hsbc.com.my for more information.

Maybank

Open for MBB customers only. Kindly call the bank's customer service at 1-300-88-6688 for assistance or log on to www.maybank2u.com.my for more information.

MBF

Only for MBF customers only. Please call MBF customer service at 03-2167 7600 for assistance or log on to www.mbfcards.com for more information.

Public Bank

Open for PBB customers only. Kindly call the bank's customer service at 03-2179 5000 for assistance or log on to www.pbebank.com for more information.

RHB

Open for RHB customers only. Please call the bank's customer service at 03-9206 8228 for assistance or log on to www.rhb.com.my for more information.
 

 

Mobile App

Service Provider

Information

AmBank

Open for Ambank customers only.
Please call the bank's customer service at 1300-80-8888 / 03-2178 8888 for assistance or log on to https://ambank.amonline.com.my for more information.

CIMB

Open for CIMB customers only.
Please call the bank's customer service at 1-300-88-0900 for assistance or log on to www.cimbclicks.com.my for more information.

Maybank

Open for MBB customers only.
Kindly call the bank's customer service at 1-300-88-6688 for assistance or log on to www.maybank2u.com.my for more information.

RHB

Open for RHB customers only.
Please call the bank's customer service at 03-9206 8228 for assistance or log on to www.rhb.com.my for more information.


Note:

  1. An Administrative Fee of RM10.00 will apply if full payment is not received within 30 days after initial disconnection of service.

  2. Clearly indicate full name of Astro customer, contact number and Astro subscription account number when making each payment (e.g. on bank-in slips and reverse side of the cheque).

  3. Cheque payments should be made payable to "Astro". Enclose your cheque together with the detached lower portion of the Astro bill and mail it to:  Astro, PO Box 10196, 50706 Kuala Lumpur.

  4. For Direct Debit, please contact your bank for standing instructions. Provide the full name of Astro customer and Astro account number. The Direct Debit service may not be available with all banks. Please check with your bank for confirmation of Direct Debit service.

  5. Please inform us of any changes in billing address/information.

 

IMPORTANT NOTICE

  1. Please note that as of January 1, 2009, BonusLink points will not be given for new auto-debit sign-ups and pre-payment transactions.

  2. To avoid any problems in payment processing, please pay only at authorised Astro bill payment kiosks.

  3. Customers can pay their Astro Subscription Bill using "Bankcard" at all Astro Customer Service Centres. Only "Bankcards" from the following banks are accepted: Affin Bank, Alliance Bank, AmBank, Bank Islam, CIMB Bank, EON Bank Group, Hong Leong Bank, Maybank, Public Bank and RHB Bank.

  4. Due to the price revision, customer on ‘Standing Instructions’ and ‘Direct Debit’ are reminded to adjust their credit limit with the bank to ensure sufficient funds are available in the account.

* For enquiries please call Customer Care at 1300-82-3838.

If you require further assistance, please contact Astro via:
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